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COMMONLY ASKED QUESTIONS

General

How long does delivery take?


We aim to have all orders shipped within 24hrs of receiving your order. Your product should then be delivered within 3 - 5 working days.




What does delivery cost?


Delivery is currently £3.95 within the UK. All orders over £45 are entitled to free delivery, this will automatically apply at checkout.




Are your candles vegan and cruelty-free?


As a company, we want to limit the use of animal-derived products where possible, this includes in our fragrance oils. We try our hardest to source oils which are vegan friendly and environmentally safe. Further, all of our products are cruelty-free and have not been developed with any material that has been tested on animals. Please check each individual product description to confirm this.




What length should I trim my wick to?


To ensure the most effective burn, make sure to cut your wick to 3-5mm before lighting. Always allow your candle wax to set before trimming the wick, never trim a hot candle.




Why is my candle smoking?


All of our candles are made using the highest quality materials, including natural soy wax, premium fragrance oil and cotton wicks. This means that your candle will be able to give the best scent throw without any unwanted smoke or fumes. Should you candle smoke, extinguish the flame, allow the wax to set and trim your wick to 3-5mm.